Effective Date: [2026/01/01]
Website Name: [genuinetravels.lk]
Company Name: [Genuine Travels]
1. Introduction
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and travel services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
a. Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Passport details (for bookings and visa-related services)
- Payment details (processed securely via third-party providers)
b. Travel Information
- Travel dates and itinerary
- Booking preferences
- Emergency contact details
c. Technical Data
- IP address
- Browser type
- Device information
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process bookings and payments
- Provide travel services and customer support
- Communicate updates, confirmations, and promotions
- Improve our website and services
- Comply with legal and regulatory requirements
4. Sharing of Information
We may share your data with:
a. Travel Service Providers
- Hotels
- Airlines
- Tour operators
(Only as necessary to fulfill your booking)
b. Payment Providers
To securely process transactions
c. Government Authorities
Where required for:
- Visa processing
- Immigration compliance
- Legal obligations
d. Business Transfers
In the event of a merger, acquisition, or sale of assets
5. International Data Transfers
As we provide travel services to China, your data may be transferred and processed outside your country of residence.
We take reasonable steps to ensure your data is handled securely and in accordance with applicable laws.
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
7. Cookies and Tracking Technologies
We use cookies to:
- Enhance user experience
- Analyze website traffic
- Personalize content
You can control or disable cookies through your browser settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers
- Encryption where applicable
- Restricted access to personal data
However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction (e.g., under Sri Lanka’s Personal Data Protection Act), you may have the right to:
- Access your personal data
- Correct inaccurate information
- Withdraw consent
- Request deletion (where applicable)
To exercise your rights, contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy:
- Email: [info@genuinetravels.lk]
- Phone: [(+94) 71 818 0058]
